File #: Int 0206-2022    Version: Name: Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on Technology
On agenda: 4/14/2022
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter
Sponsors: Sandra Ung, Rita C. Joseph, Tiffany Cabán, Althea V. Stevens, Shahana K. Hanif, Gale A. Brewer, Eric Dinowitz, Julie Won, Christopher Marte, Shaun Abreu, Nantasha M. Williams, Alexa Avilés, Carmen N. De La Rosa, Keith Powers , Crystal Hudson, Linda Lee, Farah N. Louis, Julie Menin, Pierina Ana Sanchez, Kevin C. Riley
Council Member Sponsors: 20
Summary: This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services.
Indexes: Report Required
Attachments: 1. Summary of Int. No. 206-A, 2. Summary of Int. No. 206, 3. Int. No. 206, 4. April 14, 2022 - Stated Meeting Agenda, 5. Hearing Transcript - Stated Meeting 4-14-22, 6. Minutes of the Stated Meeting - April 14, 2022, 7. Committee Report 6/30/22, 8. Hearing Testimony 6/30/22, 9. Hearing Transcript 6/30/22, 10. Proposed Int. No. 206-A - 9/8/22

Proposed Int. No. 206-A

 

By Council Members Ung, Joseph, Cabán, Stevens, Hanif, Brewer, Dinowitz, Won, Marte, Abreu, Williams, Avilés, De La Rosa, Powers, Hudson, Lee, Louis, Menin, Sanchez and Riley

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter

 

Be it enacted by the Council as follows:

 

   Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:

                     § 23-308 Data on wait times for interpreters. a. Definitions. As used in this section, the term “wait time” means the time, in number of seconds, from when an individual who calls the 311 customer service center requests an interpreter to when such individual is connected to an interpreter.

                     b. Beginning February 15, 2023, and updated no less than once each month thereafter, the commissioner of information technology and telecommunications shall make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the 311 customer service center.

                     c. Such dataset shall be available on the city’s website, and shall include, but need not be limited to, the following information for each such call made on or after January 1, 2023:

                     1. The date and time of the call;

                     2. The language requested for interpretation services; and

                     3. The wait time during the call.

                     § 2. This local law takes effect immediately.

 

 

 

 

 

JB/IB

LS #7246

8/30/2022 6:15 pm