New York City Council Header
File #: Int 1832-2019    Version: Name: Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement.
Type: Introduction Status: Enacted
Committee: Committee on Governmental Operations
On agenda: 12/19/2019
Enactment date: 2/28/2021 Law number: 2021/020
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency's service level agreement
Sponsors: Fernando Cabrera , Farah N. Louis, Justin L. Brannan, Ben Kallos, Diana Ayala , Kalman Yeger , Adrienne E. Adams, Stephen T. Levin, Carlina Rivera , Eric A. Ulrich
Council Member Sponsors: 10
Summary: This bill would require 311 to notify each agency when a customer’s request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Service level agreements set forth the number of days within which each agency has committed to review, take action on, and close a particular category of requests for service or complaints.
Attachments: 1. Summary of Int. No. 1832-B, 2. Summary of Int. No. 1832-A, 3. Summary of Int. No. 1832, 4. Int. No. 1832, 5. December 19, 2019 - Stated Meeting Agenda with Links to Files, 6. Hearing Transcript - Stated Meeting 12-19-19, 7. Minutes of the Stated Meeting - December 19, 2019, 8. Committee Report 1/21/20, 9. Hearing Testimony 1/21/20, 10. Hearing Transcript 1/21/20, 11. Proposed Int. No. 1832-A - 1/27/20, 12. Proposed Int. No. 1832-B - 1/21/21, 13. Committee Report 1/28/21, 14. Hearing Transcript 1/28/21, 15. Committee Report - Stated Meeting, 16. January 28, 2021 - Stated Meeting Agenda with Links to Files, 17. Hearing Transcript - Stated Meeting 1-28-21, 18. Minutes of the Stated Meeting - January 28, 2021, 19. Int. No. 1832-B (FINAL), 20. Fiscal Impact Statement, 21. Legislative Documents - Letter to the Mayor, 22. Local Law 20
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
3/1/2021BFernando Cabrera City Council Returned Unsigned by Mayor  Action details Meeting details Not available
2/28/2021BFernando Cabrera Administration City Charter Rule Adopted  Action details Meeting details Not available
1/28/2021BFernando Cabrera City Council Sent to Mayor by Council  Action details Meeting details Not available
1/28/2021BFernando Cabrera City Council Approved by CouncilPass Action details Meeting details Not available
1/28/2021*Fernando Cabrera Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
1/28/2021*Fernando Cabrera Committee on Governmental Operations Amendment Proposed by Comm  Action details Meeting details Not available
1/28/2021*Fernando Cabrera Committee on Governmental Operations Amended by Committee  Action details Meeting details Not available
1/28/2021BFernando Cabrera Committee on Governmental Operations Approved by CommitteePass Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Technology Laid Over by Committee  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Technology Amendment Proposed by Comm  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Governmental Operations Laid Over by Committee  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Governmental Operations Amendment Proposed by Comm  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
12/19/2019*Fernando Cabrera City Council Referred to Comm by Council  Action details Meeting details Not available
12/19/2019*Fernando Cabrera City Council Introduced by Council  Action details Meeting details Not available

Int. No. 1832-B

 

By Council Members Cabrera, Louis, Brannan, Kallos, Ayala, Yeger, Adams, Levin, Rivera and Ulrich

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-305 to read as follows: 

§ 23-305 Service level agreements. The 311 customer service center shall notify the applicable agency when a customer’s request for service, or complaint, referred by the 311 customer service center to such agency has not been closed within the time specified by such agency’s service level agreement. For purposes of this section, the term “service level agreement” means the maximum number of hours or days within which an agency has committed to review, take action on and close a particular category of requests for service or complaints referred by the 311 customer service center to such agency.

§ 2. This local law takes effect 1 year after it becomes law.

 

 

 

 

 

 

DFC/cjm

LS #9975

01/20/2021