New York City Council Header
File #: Int 1832-2019    Version: Name: Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on Governmental Operations
On agenda: 12/19/2019
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency's service level agreement
Sponsors: Fernando Cabrera , Farah N. Louis, Justin L. Brannan, Ben Kallos, Diana Ayala , Kalman Yeger , Eric A. Ulrich
Council Member Sponsors: 7
Summary: This bill would require 311 to notify each agency when a customer’s request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Service level agreements set forth the number of days within which each agency will respond to and close a request for service or complaint.
Attachments: 1. Summary of Int. No. 1832-A, 2. Summary of Int. No. 1832, 3. Int. No. 1832, 4. December 19, 2019 - Stated Meeting Agenda with Links to Files, 5. Committee Report 1/21/20, 6. Hearing Testimony 1/21/20, 7. Hearing Transcript 1/21/20, 8. Hearing Transcript - Stated Meeting 12-19-19, 9. Proposed Int. No. 1832-A - 1/27/20, 10. Minutes of the Stated Meeting - December 19, 2019
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
1/21/2020*Fernando Cabrera Committee on Technology Laid Over by Committee  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Technology Amendment Proposed by Comm  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Governmental Operations Laid Over by Committee  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Governmental Operations Amendment Proposed by Comm  Action details Meeting details Not available
1/21/2020*Fernando Cabrera Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
12/19/2019*Fernando Cabrera City Council Referred to Comm by Council  Action details Meeting details Not available
12/19/2019*Fernando Cabrera City Council Introduced by Council  Action details Meeting details Not available

Proposed Int. No. 1832-A

 

By Council Members Cabrera, Louis, Brannan, Kallos, Ayala, Yeger and Ulrich

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-304 to read as follows: 

§ 23-304 Notification to agencies. The 311 customer service center shall notify the applicable agency when a customer’s request for service or complaint referred by the 311 customer service center to such agency has not been closed within the number of days specified by such agency’s service level agreement. For purposes of this section, the term “service level agreement” means an agreement between an agency and the 311 customer service center which sets forth the number of days within which such agency will respond to and close a request for service or complaint referred by the 311 customer service center to such agency.

§ 2. This local law takes effect 1 year after it becomes law.

 

 

DFC

LS #9975

12/23/19 3:56 p.m.