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File #: Int 1403-2019    Version: Name: Requiring the dept of social services/human resources administration to report annually on comments, questions and complaints by clients.
Type: Introduction Status: Enacted (Mayor's Desk for Signature)
Committee: Committee on General Welfare
On agenda: 2/13/2019
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the department of social services/human resources administration to report annually on comments, questions and complaints by clients
Sponsors: Chaim M. Deutsch, Diana Ayala , Ben Kallos, Adrienne E. Adams, Costa G. Constantinides, Deborah L. Rose, Carlina Rivera , Inez D. Barron
Council Member Sponsors: 8
Summary: This bill would require the Department of Social Services/Human Resources Administration’s (“DSS/HRA”) Office of Constituent Services to submit monthly reports to the DSS/HRA Commissioner on the number of comments, questions and complaints received from clients. The number of comments, questions and complaints would be disaggregated by the 20 most frequent categories of inquiries. DSS/HRA would also be required to submit to the Council and post on the DSS/HRA website an annual report on comments, questions and complaints received.
Indexes: Report Required
Attachments: 1. Summary of Int. No. 1403-A, 2. Summary of Int. No. 1403, 3. Int. No. 1403, 4. Committee Report 2/4/19, 5. Hearing Testimony 2/4/19, 6. Hearing Transcript 2/4/19, 7. February 13, 2019 - Stated Meeting Agenda with Links to Files, 8. Hearing Transcript - Stated Meeting 2-13-19, 9. Proposed Int. No. 1403-A - 8/15/19, 10. Committee Report 8/13/19, 11. Hearing Testimony 8/13/19, 12. Hearing Transcript 8/13/19, 13. August 14, 2019 - Stated Meeting Agenda with Links to Files, 14. Fiscal Impact Statement
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
8/14/2019AChaim M. Deutsch City Council Sent to Mayor by Council  Action details Meeting details Not available
8/14/2019AChaim M. Deutsch City Council Approved by CouncilPass Action details Meeting details Not available
8/13/2019*Chaim M. Deutsch Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
8/13/2019*Chaim M. Deutsch Committee on General Welfare Amendment Proposed by Comm  Action details Meeting details Not available
8/13/2019*Chaim M. Deutsch Committee on General Welfare Amended by Committee  Action details Meeting details Not available
8/13/2019AChaim M. Deutsch Committee on General Welfare Approved by CommitteePass Action details Meeting details Not available
2/13/2019*Chaim M. Deutsch City Council Referred to Comm by Council  Action details Meeting details Not available
2/13/2019*Chaim M. Deutsch City Council Introduced by Council  Action details Meeting details Not available
2/4/2019*Chaim M. Deutsch Committee on General Welfare Hearing on P-C Item by Comm  Action details Meeting details Not available
2/4/2019*Chaim M. Deutsch Committee on General Welfare P-C Item Laid Over by Comm  Action details Meeting details Not available

Int. No. 1403-A

 

By Council Members Deutsch, Ayala, Kallos, Adams, Constantinides, Rose, Rivera and Barron

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring the department of social services/human resources administration to report annually on comments, questions and complaints by clients

 

Be it enacted by the Council as follows:

Section 1. Section 21-142.2 of the administrative code of the city of New York, as added by a local law for the year 2019 amending the administrative code of the city of New York in relation to an office of constituent services, as proposed in introduction number 1332-A, is amended by adding new subdivisions c and d to read as follows:

c. Beginning on January 31, 2020, the office of constituent services shall submit monthly reports to the commissioner indicating:

1. The number of comments, questions and complaints received;

2. The number of comments, questions and complaints received in which information was provided and the matter resolved;

3. The number of comments, questions and complaints received in which the matter was escalated for resolution, disaggregated by the 20 most frequent categories of inquiries; and

4. Recommendations made pursuant to paragraph 4 of subdivision a of this section.

d. No later than January 31, 2021 and annually thereafter, the commissioner shall post on the department’s website and submit to the mayor and the speaker of the council a report that shall include a compilation of the monthly reports submitted pursuant to subdivision c of this section during the preceding calendar year.

§ 2. This local law takes effect on the same date as a local law of the city of New York for the year 2019 amending the administrative code of the city of New York relating to an office of constituent services, as proposed in introduction number 1332-A, takes effect.

 

NLB/ACK                     

LS #8811

8/5/19 12:10 PM