Meeting Name: Committee on Technology Agenda status: Final
Meeting date/time: 6/30/2022 1:00 PM Minutes status: Final  
Meeting location: HYBRID HEARING - Council Chambers - City Hall
Jointly with the Committee on Governmental Operations and the Committee on Public Housing
Published agenda: Agenda Agenda Published minutes: Minutes Minutes  
Meeting video:  
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            Roll call Not available
T2022-1507 *   Oversight - Ensuring Equal Access to 311 – Reviewing the Experience of Limited-English Proficient New Yorkers and NYCHA Residents.Oversight Hearing Held by Committee  Action details Not available
T2022-1507 *   Oversight - Ensuring Equal Access to 311 – Reviewing the Experience of Limited-English Proficient New Yorkers and NYCHA Residents.Oversight Filed, by Committee  Action details Not available
Int 0055-2022 *Julie Menin  Creation of a separate 311 category for COVID-19 testing site complaints.IntroductionThis bill would require the Department of Information Technology and Telecommunications to create a separate link for COVID-19 testing site complaints on the 311 website and mobile app. DoITT would also be required to maintain a public website that updates daily on the number and nature of complaints received for each testing site, the agency each complaint was referred to and the disposition of each complaint. The bill would further require that the complaints be investigated by the appropriate agency within 48 hours of receipt.Hearing Held by Committee  Action details Not available
Int 0055-2022 *Julie Menin  Creation of a separate 311 category for COVID-19 testing site complaints.IntroductionThis bill would require the Department of Information Technology and Telecommunications to create a separate link for COVID-19 testing site complaints on the 311 website and mobile app. DoITT would also be required to maintain a public website that updates daily on the number and nature of complaints received for each testing site, the agency each complaint was referred to and the disposition of each complaint. The bill would further require that the complaints be investigated by the appropriate agency within 48 hours of receipt.Laid Over by Committee  Action details Not available
Int 0167-2022 *Robert F. Holden  Number of steps to submit service requests or complaints on the 311 website and mobile application.IntroductionThis bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps.Hearing Held by Committee  Action details Not available
Int 0167-2022 *Robert F. Holden  Number of steps to submit service requests or complaints on the 311 website and mobile application.IntroductionThis bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps.Laid Over by Committee  Action details Not available
Int 0206-2022 *Sandra Ung  Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter.IntroductionThis bill would require the Commissioner of Information Technology and Telecommunications to submit a monthly report to the Mayor and the Speaker of the Council on the wait times for individuals with limited English proficiency, who call the New York City 311 Customer Service Center, to be connected to an interpreter if requested. The report would also indicate the native language of the callers. The first report would be required to be submitted by September 15, 2022.Hearing Held by Committee  Action details Not available
Int 0206-2022 *Sandra Ung  Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter.IntroductionThis bill would require the Commissioner of Information Technology and Telecommunications to submit a monthly report to the Mayor and the Speaker of the Council on the wait times for individuals with limited English proficiency, who call the New York City 311 Customer Service Center, to be connected to an interpreter if requested. The report would also indicate the native language of the callers. The first report would be required to be submitted by September 15, 2022.Laid Over by Committee  Action details Not available
Int 0240-2022 *Jennifer Gutiérrez  DOITT updating 311 complaint types and reporting on such updates.IntroductionThis bill would require the Department of Information Technology and Telecommunications (DoITT) to update the complaint types on the 311 customer service center website and mobile device platforms and notify 311 customer service center call takers of such complaint type, by the effective date of a local law that involves a request for service. This bill would also require DoITT to semiannually report to the Mayor and the Speaker of the Council on the updating of 311 complaint types.Hearing Held by Committee  Action details Not available
Int 0240-2022 *Jennifer Gutiérrez  DOITT updating 311 complaint types and reporting on such updates.IntroductionThis bill would require the Department of Information Technology and Telecommunications (DoITT) to update the complaint types on the 311 customer service center website and mobile device platforms and notify 311 customer service center call takers of such complaint type, by the effective date of a local law that involves a request for service. This bill would also require DoITT to semiannually report to the Mayor and the Speaker of the Council on the updating of 311 complaint types.Laid Over by Committee  Action details Not available
Int 0296-2022 *Sandra Ung  Identification of languages spoken by callers to the 311 customer service center.IntroductionThis bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance.Hearing Held by Committee  Action details Not available
Int 0296-2022 *Sandra Ung  Identification of languages spoken by callers to the 311 customer service center.IntroductionThis bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance.Laid Over by Committee  Action details Not available
Res 0068-2022 *Ari Kagan  Increase NYCHA accountability by auditing the responsiveness of NYCHA managers to tenants.Resolution Hearing Held by Committee  Action details Not available
Res 0068-2022 *Ari Kagan  Increase NYCHA accountability by auditing the responsiveness of NYCHA managers to tenants.Resolution Laid Over by Committee  Action details Not available
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