Details Meeting Name: Committee on Governmental Operations Agenda status: Final Meeting date/time: 1/21/2020 10:30 AM Minutes status: Final   Meeting location: 250 Broadway - Committee Rm, 14th Fl. Jointly with the Committee on Technology Published agenda: Agenda Published minutes: Minutes   Meeting video: Video   Attachments: CLICK ANY FILE # BELOW (in blue) TO ACCESS LEGISLATION AND ATTACHMENTS Meeting Items (19) 19 records Group Clear sorting Clear grouping Group by Type Group by Result Export Export to Excel Export to PDF Export to Word Show: All agenda items Legislation only All agenda items File # Ver. Prime Sponsor Agenda # Agenda Note Name Type Summary Action Result Action Details Multimedia                     Roll call Not available T2020-5595 *       Oversight – 311 Oversight   Hearing Held by Committee   Action details Not available T2020-5595 *       Oversight – 311 Oversight   Filed, by Committee   Action details Not available Int 0062-2018 * Robert E. Cornegy, Jr.     Requiring that the 311 website, app, and phone line allow for persons to request snow and ice removal on pedestrian bridges and that those reports be routed to the appropriate agency. Introduction This law will allow individuals who access the 311 website, app and phone line to be able to request that snow and ice be cleared from pedestrian bridges. This law will also ensure that that the request goes to the appropriate agency that is in charge of snow removal. Hearing Held by Committee   Action details Not available Int 0062-2018 * Robert E. Cornegy, Jr.     Requiring that the 311 website, app, and phone line allow for persons to request snow and ice removal on pedestrian bridges and that those reports be routed to the appropriate agency. Introduction This law will allow individuals who access the 311 website, app and phone line to be able to request that snow and ice be cleared from pedestrian bridges. This law will also ensure that that the request goes to the appropriate agency that is in charge of snow removal. Laid Over by Committee   Action details Not available Int 0462-2018 * Daniel Dromm     Requiring the 311 call center to log complaints about locations without street addresses Introduction This bill would prohibit staff at the 311 citizen service call center from declining to enter complaints or requests for service into their database for the purposes of forwarding to the appropriate agency to respond on account of the caller or texter failing to provide an address or other location that is in the database utilized by 311. In such instances, the 311 citizen service call center would be required to enter the location, whether it is an unrecognized address, intersection, or other location, into the “notes” section of the database entry, which is intended to allow the responding agency to identify the location to which the caller or texter is referring. Hearing Held by Committee   Action details Not available Int 0462-2018 * Daniel Dromm     Requiring the 311 call center to log complaints about locations without street addresses Introduction This bill would prohibit staff at the 311 citizen service call center from declining to enter complaints or requests for service into their database for the purposes of forwarding to the appropriate agency to respond on account of the caller or texter failing to provide an address or other location that is in the database utilized by 311. In such instances, the 311 citizen service call center would be required to enter the location, whether it is an unrecognized address, intersection, or other location, into the “notes” section of the database entry, which is intended to allow the responding agency to identify the location to which the caller or texter is referring. Laid Over by Committee   Action details Not available Int 1420-2019 * Steven Matteo   Proposed Int. No. 1420-B Requiring a study and report on unsubstantiated 311 complaints. Introduction This bill would require an office or agency designated by the Mayor to collaborate with certain agencies to study the frequency of anonymous 311 complaints and whether such complaints are more likely than other complaints to be unsubstantiated. Such study would also seek to identify patterns of unsubstantiated complaints against specific properties. A report on the findings of the study would be due to the Council on December 1, 2021. Such report would be required to include recommendations on the types of 311 complaints that agencies should allow to be made anonymously. Hearing Held by Committee   Action details Not available Int 1420-2019 * Steven Matteo     Requiring a study and report on unsubstantiated 311 complaints. Introduction This bill would require an office or agency designated by the Mayor to collaborate with certain agencies to study the frequency of anonymous 311 complaints and whether such complaints are more likely than other complaints to be unsubstantiated. Such study would also seek to identify patterns of unsubstantiated complaints against specific properties. A report on the findings of the study would be due to the Council on December 1, 2021. Such report would be required to include recommendations on the types of 311 complaints that agencies should allow to be made anonymously. Amendment Proposed by Comm   Action details Not available Int 1420-2019 * Steven Matteo     Requiring a study and report on unsubstantiated 311 complaints. Introduction This bill would require an office or agency designated by the Mayor to collaborate with certain agencies to study the frequency of anonymous 311 complaints and whether such complaints are more likely than other complaints to be unsubstantiated. Such study would also seek to identify patterns of unsubstantiated complaints against specific properties. A report on the findings of the study would be due to the Council on December 1, 2021. Such report would be required to include recommendations on the types of 311 complaints that agencies should allow to be made anonymously. Laid Over by Committee   Action details Not available Int 1525-2019 * Peter A. Koo   Proposed Int. No. 1525-A Conducting 311 customer satisfaction surveys in designated citywide languages. Introduction This bill would require the 311 customer service center to conduct at least five annual customer satisfaction surveys. The bill would require each customer satisfaction survey conducted in relation to 311 user experience to be offered, in addition to English, in ten designated citywide languages, as determined based on United States census data and New York City Department of Education data. The bill would require the Department of Information Technology and Telecommunications to submit an annual report containing the results of any such survey, disaggregated by the language in which the survey was conducted. Hearing Held by Committee   Action details Not available Int 1525-2019 * Peter A. Koo     Conducting 311 customer satisfaction surveys in designated citywide languages. Introduction This bill would require the 311 customer service center to conduct at least five annual customer satisfaction surveys. The bill would require each customer satisfaction survey conducted in relation to 311 user experience to be offered, in addition to English, in ten designated citywide languages, as determined based on United States census data and New York City Department of Education data. The bill would require the Department of Information Technology and Telecommunications to submit an annual report containing the results of any such survey, disaggregated by the language in which the survey was conducted. Amendment Proposed by Comm   Action details Not available Int 1525-2019 * Peter A. Koo     Conducting 311 customer satisfaction surveys in designated citywide languages. Introduction This bill would require the 311 customer service center to conduct at least five annual customer satisfaction surveys. The bill would require each customer satisfaction survey conducted in relation to 311 user experience to be offered, in addition to English, in ten designated citywide languages, as determined based on United States census data and New York City Department of Education data. The bill would require the Department of Information Technology and Telecommunications to submit an annual report containing the results of any such survey, disaggregated by the language in which the survey was conducted. Laid Over by Committee   Action details Not available Int 1830-2019 * Diana Ayala     Publication of 311 service level agreements. Introduction This bill would require 311 to post each agency’s service level agreements on the Open Data portal, provide a link to such posting on the 311 website, and maintain a separate page on the 311 website providing general background information on service level agreements. Service level agreements set forth the number of day within which each agency will respond to and close a request for service or complaint. Hearing Held by Committee   Action details Not available Int 1830-2019 * Diana Ayala     Publication of 311 service level agreements. Introduction This bill would require 311 to post each agency’s service level agreements on the Open Data portal, provide a link to such posting on the 311 website, and maintain a separate page on the 311 website providing general background information on service level agreements. Service level agreements set forth the number of day within which each agency will respond to and close a request for service or complaint. Laid Over by Committee   Action details Not available Int 1832-2019 * Fernando Cabrera   Proposed Int. No. 1832-A Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Introduction This bill would require 311 to notify each agency when a customer’s request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Service level agreements set forth the number of days within which each agency has committed to review, take action on, and close a particular category of requests for service or complaints. Hearing Held by Committee   Action details Not available Int 1832-2019 * Fernando Cabrera     Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Introduction This bill would require 311 to notify each agency when a customer’s request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Service level agreements set forth the number of days within which each agency has committed to review, take action on, and close a particular category of requests for service or complaints. Amendment Proposed by Comm   Action details Not available Int 1832-2019 * Fernando Cabrera     Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Introduction This bill would require 311 to notify each agency when a customer’s request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Service level agreements set forth the number of days within which each agency has committed to review, take action on, and close a particular category of requests for service or complaints. Laid Over by Committee   Action details Not available                     Not available