Details Meeting Name: Committee on Technology Agenda status: Final Meeting date/time: 9/29/2022 9:30 AM Minutes status: Final   Meeting location: Council Chambers - City Hall VOTE Published agenda: Agenda Published minutes: Minutes   Meeting video: Video   Attachments: CLICK ANY FILE # BELOW (in blue) TO ACCESS LEGISLATION AND ATTACHMENTS Meeting Items (13) 13 records Group Clear sorting Clear grouping Group by Type Group by Result Export Export to Excel Export to PDF Export to Word Show: All agenda items Legislation only All agenda items File # Ver. Prime Sponsor Agenda # Agenda Note Name Type Summary Action Result Action Details Multimedia                     Roll call Not available Int 0206-2022 * Sandra Ung   Proposed Int. No. 206-A Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter. Introduction This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services. Hearing Held by Committee   Action details Not available Int 0206-2022 * Sandra Ung     Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter. Introduction This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services. Amendment Proposed by Comm   Action details Not available Int 0206-2022 * Sandra Ung     Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter. Introduction This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services. Amended by Committee   Action details Not available Int 0206-2022 A Sandra Ung     Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter. Introduction This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services. Approved by Committee Pass Action details Not available Int 0240-2022 * Jennifer Gutiérrez   Proposed Int. No. 240-A DOITT updating 311 complaint types and reporting on such updates. Introduction This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually. Hearing Held by Committee   Action details Not available Int 0240-2022 * Jennifer Gutiérrez     DOITT updating 311 complaint types and reporting on such updates. Introduction This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually. Amendment Proposed by Comm   Action details Not available Int 0240-2022 * Jennifer Gutiérrez     DOITT updating 311 complaint types and reporting on such updates. Introduction This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually. Amended by Committee   Action details Not available Int 0240-2022 A Jennifer Gutiérrez     DOITT updating 311 complaint types and reporting on such updates. Introduction This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually. Approved by Committee Pass Action details Not available Int 0296-2022 * Sandra Ung   Proposed Int. No. 296-A Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol. Hearing Held by Committee   Action details Not available Int 0296-2022 * Sandra Ung     Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol. Amendment Proposed by Comm   Action details Not available Int 0296-2022 * Sandra Ung     Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol. Amended by Committee   Action details Not available Int 0296-2022 A Sandra Ung     Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol. Approved by Committee Pass Action details Not available