Details Meeting Name: Committee on Governmental Operations (inactive) Agenda status: Final Meeting date/time: 6/30/2022 1:00 PM Minutes status: Final   Meeting location: HYBRID HEARING - Council Chambers - City Hall Jointly with the Committee on Technology and the Committee on Public Housing. Published agenda: Agenda Published minutes: Minutes   Meeting video: Not available   Attachments: CLICK ANY FILE # BELOW (in blue) TO ACCESS LEGISLATION AND ATTACHMENTS Meeting Items (16) 16 records Group Clear sorting Clear grouping Group by Type Group by Result Export Export to Excel Export to PDF Export to Word Show: All agenda items Legislation only All agenda items File # Ver. Prime Sponsor Agenda # Agenda Note Name Type Summary Action Result Action Details Multimedia                     Roll call Not available T2022-1506 *       Oversight - Ensuring Equal Access to 311 – Reviewing the Experience of Limited-English Proficient New Yorkers and NYCHA Residents. Oversight   Hearing Held by Committee   Action details Not available T2022-1506 *       Oversight - Ensuring Equal Access to 311 – Reviewing the Experience of Limited-English Proficient New Yorkers and NYCHA Residents. Oversight   Filed, by Committee   Action details Not available Int 0055-2022 * Julie Menin     Creation of a separate 311 category for COVID-19 testing site complaints. Introduction This bill would require the Department of Information Technology and Telecommunications to create a separate link for COVID-19 testing site complaints on the 311 website and mobile app. DoITT would also be required to maintain a public website that updates daily on the number and nature of complaints received for each testing site, the agency each complaint was referred to and the disposition of each complaint. The bill would further require that the complaints be investigated by the appropriate agency within 48 hours of receipt. Hearing Held by Committee   Action details Not available Int 0055-2022 * Julie Menin     Creation of a separate 311 category for COVID-19 testing site complaints. Introduction This bill would require the Department of Information Technology and Telecommunications to create a separate link for COVID-19 testing site complaints on the 311 website and mobile app. DoITT would also be required to maintain a public website that updates daily on the number and nature of complaints received for each testing site, the agency each complaint was referred to and the disposition of each complaint. The bill would further require that the complaints be investigated by the appropriate agency within 48 hours of receipt. Laid Over by Committee   Action details Not available Int 0167-2022 * Robert F. Holden     Number of steps to submit service requests or complaints on the 311 website and mobile application. Introduction This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps. Hearing Held by Committee   Action details Not available Int 0167-2022 * Robert F. Holden     Number of steps to submit service requests or complaints on the 311 website and mobile application. Introduction This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps. Laid Over by Committee   Action details Not available Int 0206-2022 * Sandra Ung     Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter. Introduction This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services. Hearing Held by Committee   Action details Not available Int 0206-2022 * Sandra Ung     Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter. Introduction This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services. Laid Over by Committee   Action details Not available Int 0240-2022 * Jennifer Gutiérrez     DOITT updating 311 complaint types and reporting on such updates. Introduction This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually. Hearing Held by Committee   Action details Not available Int 0240-2022 * Jennifer Gutiérrez     DOITT updating 311 complaint types and reporting on such updates. Introduction This bill would require that, within 30 days of the effective date of a local law that an agency head determines would allow an individual to request a service from the agency, the agency head notify the Commissioner of Information Technology and Telecommunications and 311 of the possible need to update or add a new 311 service request or complaint type. This bill would further require 311 to submit an annual report on newly added or updated 311 service request or complaint types. 311 would also be required to make a dataset publicly available on the submission of correspondence by the public requesting the addition of, or an update to, 311 service request or complaint types. Such a dataset would have to be updated semiannually. Laid Over by Committee   Action details Not available Int 0296-2022 * Sandra Ung     Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol. Hearing Held by Committee   Action details Not available Int 0296-2022 * Sandra Ung     Identification of languages spoken by callers to the 311 customer service center. Introduction This bill would require the implementation of a protocol for identifying the languages spoken by callers to 311. The bill would also require the 311 Customer Service Center to annually update the protocol based on a review of all calls for which interpretation services were requested, the wait time exceeded 300 seconds, and the Center determined there was a failure of the protocol; and the Center would be required to submit to the Mayor and the Speaker of the Council an annual report on the protocol and updates or changes to the protocol. Laid Over by Committee   Action details Not available Res 0068-2022 * Ari Kagan     Increase NYCHA accountability by auditing the responsiveness of NYCHA managers to tenants. Resolution   Hearing Held by Committee   Action details Not available Res 0068-2022 * Ari Kagan     Increase NYCHA accountability by auditing the responsiveness of NYCHA managers to tenants. Resolution   Laid Over by Committee   Action details Not available                     Not available