New York City Council Header
File #: Int 2077-2020    Version: * Name: Number of steps to submit service requests or complaints on the 311 website and mobile application.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on Technology
On agenda: 9/16/2020
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to the number of steps to submit service requests or complaints on the 311 website and mobile application
Sponsors: Robert F. Holden, Kalman Yeger , Adrienne E. Adams, Eric Dinowitz
Council Member Sponsors: 4
Summary: This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps.
Attachments: 1. Summary of Int. No. 2077, 2. Int. No. 2077, 3. September 16, 2020 - Stated Meeting Agenda with Links to Files, 4. Hearing Transcript - Stated Meeting 9-16-20, 5. Minutes of the Stated Meeting - September 16, 2020, 6. Committee Report 10/27/21, 7. Hearing Testimony 10/27/21, 8. Hearing Transcript 10/27/21
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
10/27/2021*Robert F. Holden Committee on Technology Hearing Held by Committee  Action details Meeting details Not available
10/27/2021*Robert F. Holden Committee on Technology Laid Over by Committee  Action details Meeting details Not available
9/16/2020*Robert F. Holden City Council Referred to Comm by Council  Action details Meeting details Not available
9/16/2020*Robert F. Holden City Council Introduced by Council  Action details Meeting details Not available

Int. No. 2077

 

By Council Members Holden, Yeger, Adams and Dinowitz

 

A Local Law to amend the administrative code of the city of New York, in relation to the number of steps to submit service requests or complaints on the 311 website and mobile application

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-305 to read as follows:

§ 23-305 Service requests or complaints. Any website or mobile device application used by the 311 customer service center for the intake of service requests or complaints from the public shall allow the direct submission of such request or complaint by a member of the public with no more than four steps to input such request or complaint.

§ 2. This local law takes effect 180 days after it becomes law.

 

 

 

IB

LS 15966

8/27/2020