New York City Council Header
File #: Int 1830-2019    Version: * Name: Publication of 311 service level agreements.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on Governmental Operations
On agenda: 12/19/2019
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to publication of 311 service level agreements
Sponsors: Diana Ayala , Kalman Yeger , Eric A. Ulrich
Council Member Sponsors: 3
Summary: This bill would require 311 to maintain on its website each service level agreement it has with agencies. Service level agreements set forth the number of day within which each agency will respond to and close a request for service or complaint.
Attachments: 1. Summary of Int. No. 1830, 2. Int. No. 1830, 3. December 19, 2019 - Stated Meeting Agenda with Links to Files, 4. Committee Report 1/21/20, 5. Hearing Testimony 1/21/20, 6. Hearing Transcript 1/21/20, 7. Hearing Transcript - Stated Meeting 12-19-19, 8. Minutes of the Stated Meeting - December 19, 2019

Int. No. 1830

 

By Council Members Ayala, Yeger and Ulrich

 

A Local Law to amend the administrative code of the city of New York, in relation to publication of 311 service level agreements

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-304 to read as follows: 

§ 23-304 Service level agreements. The 311 customer service center shall maintain on its website each service level agreement between each agency and the 311 customer service center, which shall set forth the number of days within which each agency will respond to and close a request for service or complaint referred by the 311 customer service center to each agency.

§ 2. This local law takes effect 30 days after it becomes law.

 

 

 

 

 

 

 

DFC

LS #10237

12/13/19 4:38 p.m.