New York City Council Header
File #: Int 1332-2019    Version: * Name: Creating an office of the special handler.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on General Welfare
On agenda: 1/24/2019
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to creating an office of the special handler
Sponsors: Corey D. Johnson, Helen K. Rosenthal, Adrienne E. Adams, Donovan J. Richards, Jumaane D. Williams, Antonio Reynoso, Diana Ayala , Rafael Salamanca, Jr., Vanessa L. Gibson, Margaret S. Chin
Council Member Sponsors: 10
Summary: This bill would create an Office of the Special Handler at the Department of Social Services (DSS). The Office would establish a system for DSS to receive comments, questions and complaints with respect to the termination of public benefits, conduct a review of all cases where public benefits have been or will be terminated, coordinate to ensure that policies are in place to communicate with clients in a timely manner about the termination of benefits, and develop strategies and recommendations regarding such client communication. DSS would be required to report on any comments, questions or complaints received by the office.
Indexes: Report Required
Attachments: 1. Summary of Int. No. 1332, 2. Int. No. 1332, 3. January 24, 2019 - Stated Meeting Agenda with Links to Files, 4. Committee Report 2/4/19, 5. Hearing Testimony 2/4/19, 6. Hearing Transcript - Stated Meeting 1-24-19

Int. No. 1332

 

By The Speaker (Council Member Johnson) and Council Members Rosenthal, Adams, Richards, Williams, Reynoso, Ayala, Salamanca, Gibson and Chin

 

A Local Law to amend the administrative code of the city of New York, in relation to creating an office of the special handler

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 9 of title 21 of the administrative code of the city of New York is amended by adding a new section 21-142 to read as follows:

§ 21-142 Office of the special handler. a. There shall be in the department an office of the special handler whose duties shall include, but not be limited to:

1. Establishing a system to receive comments, questions and complaints with respect to the termination of public benefits, including but not limited to, establishing and publicizing the availability of a telephone number to receive such comments, questions and complaints;

2. Conducting a review of all cases where any public benefits have been or will be terminated including, but not limited to, the reason for such termination, whether such termination is justifiable, and whether an individual has been notified that such public benefits have been or will be terminated, and taking appropriate action to prevent termination of any case where public benefits have been received;

3. Coordinating with the department to ensure that policies are in place to communicate with clients in a timely manner regarding the termination of any public benefits;

4. Developing strategies and recommendations for the commissioner with respect to the client communication regarding the termination of public benefits; and

5. Performing such other duties and functions as may be appropriate.

b. The office of the special handler shall submit monthly reports to the commissioner indicating: the number and nature of any comments, questions and complaints received; actions undertaken to address such comments, questions and complaints; and recommendations made pursuant to paragraph 3 of subdivision a of this section.

c. No later than January 31, 2020 and annually thereafter, the department shall submit a report to the mayor and the speaker of the council which shall include a compilation of the monthly reports submitted pursuant to subdivision b of this section during the reporting year and indicate any action taken by the department as a result of any comment, question, complaint or recommendation from or forwarded by the public benefits special handler.

d. The department shall post on its website the phone number of the office of the special handler and a statement indicating that any person may conduct such office if such person has a comment, question or complaint regarding the application or termination of any public benefit or public benefits.

§ 2. This local law takes effect 120 days after it becomes law, except that the commissioner may take such actions as are necessary for its implementation, including the promulgation of rules, prior to such date.

 

 

 

 

ACK

LS #9653

1/9/2019 1:41pm