New York City Council Header
File #: Int 1350-2019    Version: Name: Implementation of a plan based on findings of the audit of department of social services/human resources administration job centers and SNAP centers.
Type: Introduction Status: Enacted
Committee: Committee on General Welfare
On agenda: 1/24/2019
Enactment date: 9/14/2019 Law number: 2019/167
Title: A Local Law in relation to implementation of a plan based on findings of the audit of department of social services/human resources administration job centers and SNAP centers
Sponsors: Vanessa L. Gibson, Helen K. Rosenthal, Brad S. Lander, Adrienne E. Adams, Donovan J. Richards, Antonio Reynoso, Diana Ayala , Rafael Salamanca, Jr., Andy L. King, Robert E. Cornegy, Jr., Margaret S. Chin, Bill Perkins, Rory I. Lancman, Ben Kallos, Costa G. Constantinides, Andrew Cohen, Alicka Ampry-Samuel , Deborah L. Rose, Carlina Rivera , Inez D. Barron
Council Member Sponsors: 20
Summary: This bill would require the commissioner of social services to implement the plan to improve the client experience, as required under a local law in relation to auditing department of social services/human resources administration job centers and SNAP centers, as proposed in introduction 1382-A for the year 2019. The commissioner would be required to implement such plan by January 1, 2021. The Department of Social Services/Human Resources Administration (“DSS/HRA”) would be required to submit to the Council and post on its website an initial progress report detailing the efforts to improve the client experience. This report would be due March 1, 2021. DSS/HRA would be required to issue three subsequent progress reports over the next six years. These reports would be due on March 1, 2023, March 1, 2025, and March 1, 2027.
Indexes: Report Required, Sunset Date Applies
Attachments: 1. Summary of Int. No. 1350-A, 2. Summary of Int. No. 1350, 3. Int. No. 1350, 4. January 24, 2019 - Stated Meeting Agenda with Links to Files, 5. Hearing Transcript - Stated Meeting 1-24-19, 6. Committee Report 2/4/19, 7. Hearing Testimony 2/4/19, 8. Hearing Transcript 2/4/19, 9. Proposed Int. No. 1350-A - 8/15/19, 10. Committee Report 8/13/19, 11. Hearing Testimony 8/13/19, 12. Hearing Transcript 8/13/19, 13. August 14, 2019 - Stated Meeting Agenda with Links to Files, 14. Hearing Transcript - Stated Meeting 8-14-19, 15. Int. No. 1350-A (FINAL), 16. Fiscal Impact Statement, 17. Legislative Documents - Letter to the Mayor
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
9/16/2019AVanessa L. Gibson City Council Returned Unsigned by Mayor  Action details Meeting details Not available
9/14/2019AVanessa L. Gibson Administration City Charter Rule Adopted  Action details Meeting details Not available
8/14/2019AVanessa L. Gibson City Council Sent to Mayor by Council  Action details Meeting details Not available
8/14/2019AVanessa L. Gibson City Council Approved by CouncilPass Action details Meeting details Not available
8/13/2019*Vanessa L. Gibson Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
8/13/2019*Vanessa L. Gibson Committee on General Welfare Amendment Proposed by Comm  Action details Meeting details Not available
8/13/2019*Vanessa L. Gibson Committee on General Welfare Amended by Committee  Action details Meeting details Not available
8/13/2019AVanessa L. Gibson Committee on General Welfare Approved by CommitteePass Action details Meeting details Not available
2/4/2019*Vanessa L. Gibson Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
2/4/2019*Vanessa L. Gibson Committee on General Welfare Laid Over by Committee  Action details Meeting details Not available
1/24/2019*Vanessa L. Gibson City Council Referred to Comm by Council  Action details Meeting details Not available
1/24/2019*Vanessa L. Gibson City Council Introduced by Council  Action details Meeting details Not available

Int. No. 1350-A

 

By Council Members Gibson, Rosenthal, Lander, Adams, Richards, Reynoso, Ayala, Salamanca, King, Cornegy, Chin, Perkins, Lancman, Kallos, Constantinides, Cohen, Ampry-Samuel, Rose, Rivera and Barron

 

A Local Law in relation to implementation of a plan based on findings of the audit of department of social services/human resources administration job centers and SNAP centers

 

Be it enacted by the Council as follows:

 

Section 1. Section one of a local law in relation to auditing department of social services/human resources administration job centers and SNAP centers, as proposed in introduction number 1382-A for the year 2019, is amended by adding new subdivisions e, f,  g and h to read as follows:

e. As soon as practicable and no later than January 1, 2021, the commissioner of social services shall begin to implement the plan to improve the client experience required pursuant to subdivision d of this local law.

f. The commissioner of social services shall make every effort to ensure that the plan to improve the client experience is implemented at every job center and SNAP center.

g. No later than March 1, 2021, and no later than March 1 every two years thereafter for the next six years, the department shall post on its website and submit to the speaker of the council a report on the progress of the implementation of the plan to improve the client experience. Such report shall include, at minimum:

1. What changes to operations, policies and procedures have been implemented to improve wait times;

2. The current wait times at each job center and SNAP center and how such wait times are calculated;

3. What changes to operations, policies and procedures have been implemented to improve the efficiency and ease of use of the department’s phone lines or any similar successor technology;

4. What changes to operations, policies and procedures have been implemented to address staff-to-visitor ratios;

5. What changes to operations, policies and procedures have been implemented to improve access to technology in job centers and SNAP centers; and

6. Whether the number of visitor complaints received has increased or decreased since the implementation of the plan to improve the client experience.

h. The reports specified in subdivisions c and g of this local law shall not contain personally identifiable information.

§ 2. This local law takes effect on the same date as a local law relating to auditing department of social services/human resources administration job centers and SNAP centers, as proposed in introduction number 1382-A for the year 2019, takes effect and is deemed repealed upon the issuance of all reports required by section one of this local law.

 

AM

LS #6449/6451

8/6/19 12:05 PM