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File #: Int 1350-2019    Version: * Name: Implementation of a plan based on findings of the audit of department of social services/human resources administration job and SNAP.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on General Welfare
On agenda: 1/24/2019
Enactment date: Law number:
Title: A Local Law in relation to implementation of a plan based on findings of the audit of department of social services/human resources administration job and SNAP
Sponsors: Vanessa L. Gibson, Helen K. Rosenthal, Brad S. Lander, Adrienne E. Adams, Donovan J. Richards, Antonio Reynoso, Diana Ayala , Rafael Salamanca, Jr., Andy L. King, Robert E. Cornegy, Jr., Margaret S. Chin, Bill Perkins, Rory I. Lancman
Council Member Sponsors: 13
Summary: This bill would require the commissioner of social services to implement the recommendations and plan to address complaints, as required under a local law in relation to implementation of a plan based on findings of the audit of department of social services/human resources administration job and SNAP, as proposed in an introduction for the year 2019. This bill would also require the commissioner of social services to make every effort to ensure the recommended standards of reasonableness are met at every job center and SNAP center. The department of social services/human resource administration (“DSS/HRA”) would be required to post on its website and submit to the Council a report on the progress of such implementation by April 1, 2020.
Indexes: Report Required, Sunset Date Applies
Attachments: 1. Summary of Int. No. 1350, 2. Int. No. 1350, 3. January 24, 2019 - Stated Meeting Agenda with Links to Files, 4. Hearing Transcript - Stated Meeting 1-24-19, 5. Committee Report 2/4/19, 6. Hearing Testimony 2/4/19, 7. Hearing Transcript 2/4/19
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
2/4/2019*Vanessa L. Gibson Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
2/4/2019*Vanessa L. Gibson Committee on General Welfare Laid Over by Committee  Action details Meeting details Not available
1/24/2019*Vanessa L. Gibson City Council Referred to Comm by Council  Action details Meeting details Not available
1/24/2019*Vanessa L. Gibson City Council Introduced by Council  Action details Meeting details Not available

Int. No. 1350

 

By Council Members Gibson, Rosenthal, Lander, Adams, Richards, Reynoso, Ayala, Salamanca, King, Cornegy, Chin, Perkins and Lancman

 

A Local Law in relation to implementation of a plan based on findings of the audit of department of social services/human resources administration job and SNAP

 

Be it enacted by the Council as follows:

 

Section 1. Section 1 of a local law in relation to auditing department of social services/human resources administration job and SNAP centers, as proposed in an introduction for the year 2019, is amended by adding new subdivisions e, f and g to read as follows:

e. As soon as practicable and by no later than January 1, 2020, the commissioner shall implement the recommendations and plan to address complaints, as required under subdivision d. 

f. The commissioner of social services shall make every effort to ensure the recommended standards of reasonableness for wait times, staff-to-visitor ratios, and access to technology are met at every center.

g. No later than April 1, 2020, the department shall post on its website and submit to the council a report on the progress of the implementation of the recommendations and plan to address complaints. Such report shall include, at a minimum:

1. What changes to operations, polices, and practices have been implemented to meet the standard of reasonableness for wait times;

2. The current wait times at each job center and SNAP center and how such wait times are calculated;

3. What changes to operations, polices, and practices have been implemented to improve the efficiency and ease of use of the department’s hotlines, helplines, infolines, and general phone lines;

4. What changes to operations, polices, and practices have been implemented to improve the efficiency and ease of use of the department’s website;

5. What changes to operations, polices, and practices have been implemented to meet the standard of reasonableness for staff-to-visitor ratios;

6. What changes to operations, polices, and practices have been implemented to meet the standard of reasonableness for access to technology; and

7. Whether the number of visitor complaints received has increased or decreased since the implementation of the recommendations and plan to address complaints.

§ 2. This local law takes effect upon the submission of findings and recommendations required under a local law in relation to auditing department of social services/human resources administration job and SNAP centers, as proposed in an introduction for the year 2019, and is deemed repealed on May 1, 2020 or the day after submission of the reports required by sections 1 of this local law, whichever is later.

 

 

 

 

 

 

AM

LS #6449/6451

1/15/19