File #: Int 1002-2018    Version: * Name: Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.
Type: Introduction Status: Filed (End of Session)
Committee: Committee on Governmental Operations
On agenda: 6/28/2018
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint
Sponsors: Robert F. Holden, Kalman Yeger , Peter A. Koo, Fernando Cabrera , Justin L. Brannan, Rafael Salamanca, Jr., Keith Powers , Carlos Menchaca, Antonio Reynoso, Robert E. Cornegy, Jr., Bill Perkins, Alan N. Maisel
Council Member Sponsors: 12
Summary: The proposed legislation would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center must indicate in the description of the action taken on such request or complaint in the 311 system that the responding agency is currently unable to respond to the request.
Attachments: 1. Summary of Int. No. 1002, 2. Int. No. 1002, 3. June 28, 2018 - Stated Meeting Agenda with Links to Files, 4. Hearing Transcript - Stated Meeting 6-28-18, 5. Minutes of the Stated Meeting - June 28, 2018, 6. Committee Report 2/4/19, 7. Hearing Testimony 2/4/19, 8. Hearing Transcript 2/4/19
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
12/31/2021*Robert F. Holden City Council Filed (End of Session)  Action details Meeting details Not available
2/4/2019*Robert F. Holden Committee on Governmental Operations Laid Over by Committee  Action details Meeting details Not available
2/4/2019*Robert F. Holden Committee on Governmental Operations Hearing Held by Committee  Action details Meeting details Not available
6/28/2018*Robert F. Holden City Council Referred to Comm by Council  Action details Meeting details Not available
6/28/2018*Robert F. Holden City Council Introduced by Council  Action details Meeting details Not available

Int. No. 1002

 

By Council Members Holden, Yeger, Koo, Cabrera, Brannan, Salamanca, Powers, Menchaca, Reynoso, Cornegy, Perkins and Maisel

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-304 to read as follows:

§ 23-304 Response to service requests and complaints. If an agency that receives a request for service or complaint through the 311 customer service center is unable to take action on such request for service or complaint, the 311 customer service center shall indicate in the description of the action taken on such request for service or complaint in the 311 computer system that the responding agency is currently unable to respond to the request for service or complaint.

§ 2. This local law takes effect immediately.

 

MHL

LS #6499

06/14/18