New York City Council Header
File #: Int 1002-2018    Version: * Name: Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.
Type: Introduction Status: Laid Over in Committee
Committee: Committee on Governmental Operations
On agenda: 6/28/2018
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint
Sponsors: Robert F. Holden, Kalman Yeger , Peter A. Koo, Fernando Cabrera , Justin L. Brannan, Rafael Salamanca, Jr., Andy L. King, Keith Powers , Carlos Menchaca, Antonio Reynoso, Robert E. Cornegy, Jr., Bill Perkins, Alan N. Maisel
Council Member Sponsors: 13
Summary: The proposed legislation would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center must indicate in the description of the action taken on such request or complaint in the 311 system that the responding agency is currently unable to respond to the request.
Attachments: 1. Summary of Int. No. 1002, 2. Int. No. 1002, 3. Hearing Transcript - Stated Meeting 6-28-18, 4. Committee Report 2/4/19, 5. Hearing Testimony 2/4/19, 6. Hearing Transcript 2/4/19

Int. No. 1002

 

By Council Members Holden, Yeger, Koo, Cabrera, Brannan, Salamanca, King, Powers, Menchaca, Reynoso, Cornegy, Perkins and Maisel

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-304 to read as follows:

§ 23-304 Response to service requests and complaints. If an agency that receives a request for service or complaint through the 311 customer service center is unable to take action on such request for service or complaint, the 311 customer service center shall indicate in the description of the action taken on such request for service or complaint in the 311 computer system that the responding agency is currently unable to respond to the request for service or complaint.

§ 2. This local law takes effect immediately.

 

MHL

LS #6499

06/14/18