New York City Council Header
File #: Int 0542-2018    Version: Name: Service satisfaction surveys.
Type: Introduction Status: Enacted
Committee: Committee on Women and Gender Equity
On agenda: 2/14/2018
Enactment date: 2/24/2019 Law number: 2019/040
Title: A Local Law to amend the administrative code of the city of New York, in relation to service satisfaction surveys
Sponsors: Rory I. Lancman, Helen K. Rosenthal, Laurie A. Cumbo, Vanessa L. Gibson, Ben Kallos, Diana Ayala , Brad S. Lander, Margaret S. Chin, Stephen T. Levin, I. Daneek Miller
Council Member Sponsors: 10
Summary: The bill would require the Mayor’s Office to End Domestic and Gender Based Violence (ENDGBV) to provide individuals receiving services at Family Justice Centers (FJCs) with service satisfaction surveys. FJCs would be required to post a sign indicating the availability of the surveys in a conspicuous location, although completion of the survey by FJC clients would not be mandatory and would be anonymous. ENDGBV would be required to submit to the Speaker of the Council and post on its website on an annual basis the survey questions and all survey data, disaggregated by borough, type of service received, and language information.
Indexes: Oversight, Report Required
Attachments: 1. Summary of Int. No. 542-A, 2. Summary of Int. No. 542, 3. Int. No. 542, 4. February 14, 2018 - Stated Meeting Agenda, 5. Committee Report 10/24/18, 6. Hearing Testimony 10/24/18, 7. Hearing Transcript 10/24/18, 8. Proposed Int. No. 542-A - 1/23/19, 9. Committee Report 1/23/19, 10. Hearing Transcript 1/23/19, 11. January 24, 2019 - Stated Meeting Agenda with Links to Files, 12. Hearing Transcript - Stated Meeting 1-24-19, 13. Int. No. 542-A (FINAL), 14. Fiscal Impact Statement, 15. Legislative Documents - Letter to the Mayor, 16. Local Law 40, 17. Minutes of the Stated Meeting - January 24, 2019
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
2/26/2019ARory I. Lancman City Council Returned Unsigned by Mayor  Action details Meeting details Not available
2/24/2019ARory I. Lancman Administration City Charter Rule Adopted  Action details Meeting details Not available
1/24/2019ARory I. Lancman City Council Sent to Mayor by Council  Action details Meeting details Not available
1/24/2019ARory I. Lancman City Council Approved by CouncilPass Action details Meeting details Not available
1/23/2019*Rory I. Lancman Committee on Women and Gender Equity Hearing Held by Committee  Action details Meeting details Not available
1/23/2019*Rory I. Lancman Committee on Women and Gender Equity Amendment Proposed by Comm  Action details Meeting details Not available
1/23/2019*Rory I. Lancman Committee on Women and Gender Equity Amended by Committee  Action details Meeting details Not available
1/23/2019ARory I. Lancman Committee on Women and Gender Equity Approved by CommitteePass Action details Meeting details Not available
10/24/2018*Rory I. Lancman Committee on Women and Gender Equity Hearing Held by Committee  Action details Meeting details Not available
10/24/2018*Rory I. Lancman Committee on Women and Gender Equity Laid Over by Committee  Action details Meeting details Not available
2/14/2018*Rory I. Lancman City Council Referred to Comm by Council  Action details Meeting details Not available
2/14/2018*Rory I. Lancman City Council Introduced by Council  Action details Meeting details Not available

Int. No. 542-A

 

By Council Members Lancman, Rosenthal, Cumbo, Gibson, Kallos, Ayala, Lander, Chin, Levin and Miller

 

A Local Law to amend the administrative code of the city of New York, in relation to service satisfaction surveys

 

Be it enacted by the Council as follows:

 

Section 1. Subchapter 7 of chapter 1 of title 3 of the administrative code of the city of New York, as added by a local law for the year 2019 amending the charter and administrative code of the city of New York, relating to reporting on certain domestic violence initiatives, indicators, and factors, as proposed in introduction number 351, is amended by adding a new section 3-173 to read as follows:

§ 3-173 Service satisfaction surveys. The office shall provide all individuals receiving services at family justice centers with service satisfaction surveys during client visits. The family justice centers shall post a sign regarding the availability of this survey in a conspicuous place. Completion of such surveys shall be anonymous and shall not be mandatory. Not later than November 1, 2019, and annually thereafter, the office shall submit to the speaker of the council and post on its website the service satisfaction survey questions and all data aggregated from the service satisfaction surveys, completed from July 1 of the prior year to June 30 of the current year, disaggregated by borough. Such data shall include, where available, the type of service received by the individual completing the survey, whether the individual completing the survey utilized interpretation services and if so, in what language, and any other factors that may be appropriate.

§ 2. This local law takes effect 120 days after it becomes law.

ACK / BM

LS#3165 / Int. 660-2015

LS#163

1/16/2019 6:00 pm