New York City Council Header
File #: Int 1461-2017    Version: Name: Requiring the dept of social services to provide client service training to certain employees.
Type: Introduction Status: Enacted
Committee: Committee on General Welfare
On agenda: 2/1/2017
Enactment date: 12/31/2017 Law number: 2018/015
Title: A Local Law to amend the administrative code of the city of New York, in relation to requiring the department of social services to provide client service training to certain employees
Sponsors: Stephen T. Levin, Carlos Menchaca, Rafael Salamanca, Jr., Donovan J. Richards, Ben Kallos
Council Member Sponsors: 5
Summary: In an effort to improve the level of service provided at social services centers, this bill requires the Human Rights Administration/Department of Social Services to conduct customer service and professionalism training for all employees that interact with members of the public and work in Job Centers or Supplement Nutrition Assistance Program (SNAP) Centers, where individuals may apply for public assistance benefits.
Indexes: Oversight
Attachments: 1. Summary of Int. No. 1461-A, 2. Summary of Int. No. 1461, 3. Int. No. 1461 - 2/1/17, 4. February 1, 2017 - Stated Meeting Agenda with Links to Files, 5. Committee Report 6/27/17, 6. Hearing Testimony 6/27/17, 7. Hearing Transcript 6/27/17, 8. Proposed Int. No. 1461-A - 11/28/17, 9. Committee Report 11/29/17, 10. Hearing Transcript 11/29/17, 11. November 30, 2017 - Stated Meeting Agenda with Links to Files, 12. Hearing Transcript - Stated Meeting 11-30-17, 13. Minutes of the Stated Meeting - November 30, 2017, 14. Fiscal Impact Statement, 15. Int. No. 1461-A (FINAL), 16. Legislative Documents - Letter to the Mayor, 17. Local Law 15
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
12/31/2017AStephen T. Levin Administration City Charter Rule Adopted  Action details Meeting details Not available
12/18/2017AStephen T. Levin Mayor Hearing Scheduled by Mayor  Action details Meeting details Not available
11/30/2017AStephen T. Levin City Council Sent to Mayor by Council  Action details Meeting details Not available
11/30/2017AStephen T. Levin City Council Approved by CouncilPass Action details Meeting details Not available
11/29/2017*Stephen T. Levin Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
11/29/2017*Stephen T. Levin Committee on General Welfare Amendment Proposed by Comm  Action details Meeting details Not available
11/29/2017*Stephen T. Levin Committee on General Welfare Amended by Committee  Action details Meeting details Not available
11/29/2017AStephen T. Levin Committee on General Welfare Approved by CommitteePass Action details Meeting details Not available
6/27/2017*Stephen T. Levin Committee on General Welfare Hearing Held by Committee  Action details Meeting details Not available
6/27/2017*Stephen T. Levin Committee on General Welfare Laid Over by Committee  Action details Meeting details Not available
2/1/2017*Stephen T. Levin City Council Referred to Comm by Council  Action details Meeting details Not available
2/1/2017*Stephen T. Levin City Council Introduced by Council  Action details Meeting details Not available

Int. No. 1461-A

 

By Council Members Levin, Menchaca, Salamanca, Richards and Kallos

 

A Local Law to amend the administrative code of the city of New York, in relation to requiring the department of social services to provide client service training to certain employees

 

Be it enacted by the Council as follows:

 

Section 1. Chapter 1 of title 21 of the administrative code of the city of New York is amended by adding a new section 21-140 to read as follows:

                     § 21-140 Client service training. a. Pursuant to subdivision c of this section, the department shall conduct two trainings per year on best practices for improving interactions between department employees and clients of the department.

                     b. Such training shall include techniques to improve professionalism, increase cultural sensitivity and de-escalate conflict.

                     c. The department shall provide such training to all appropriate employees identified by the department whose primary responsibilities include interacting with members of the public in a client service role at any location designated by the department either as a job center where individuals can complete an application for cash assistance in person or as a supplemental nutrition assistance program center.

                     d. Nothing in this section shall preclude the department from providing such training to employees other than those identified by the department pursuant to subdivision c of this section.

§ 2. This local law takes effect 120 days after it becomes law.

 

SSY/AV

LS #8021

11/21/2017,  3:55pm