New York City Council Header
File #: Int 0785-2015    Version: * Name: Requiring the 311 call center to log complaints about locations without street addresses
Type: Introduction Status: Filed (End of Session)
Committee: Committee on Governmental Operations
On agenda: 5/14/2015
Enactment date: Law number:
Title: A Local Law to amend the New York city charter, in relation to requiring the 311 call center to log complaints about locations without street addresses
Sponsors: Daniel Dromm , Laurie A. Cumbo, Fernando Cabrera , Margaret S. Chin, Rafael L. Espinal, Jr., Rosie Mendez, Donovan J. Richards, Deborah L. Rose, Vincent J. Gentile, Helen K. Rosenthal, Ben Kallos
Council Member Sponsors: 11
Summary: This bill would prohibit staff at the 311 citizen service call center from declining to enter complaints or requests for service into their database for the purposes of forwarding to the appropriate agency to respond on account of the caller or texter failing to provide an address or other location that is in the database utilized by 311. In such instances, the 311 citizen service call center would be required to enter the location, whether it is an unrecognized address, intersection, or other location, into the “notes” section of the database entry, which is intended to allow the responding agency to identify the location to which the caller or texter is referring.
Attachments: 1. Summary of Int. No. 785, 2. May 14, 2015 - Stated Meeting Agenda with Links to Files

Int. No. 785

 

By Council Members Dromm, Cumbo, Cabrera, Chin, Espinal, Mendez, Richards, Rose, Gentile, Rosenthal and Kallos

 

A Local Law to amend the New York city charter, in relation to requiring the 311 call center to log complaints about locations without street addresses

 

Be it enacted by the Council as follows:

 

Section 1. Section 15 of the New York city charter is amended by adding a new subdivision h to read as follows:

h. No call or text received by 311 that would be entered into the 311 computer system if it included a specific address or other location contained within any address or location database utilized by the 311 shall fail to be so entered on account of such address or other location not being included in any such database. Where a call or text is received by 311 that does not include a specific address or other location contained within any address or location database utilized by 311, such call or text shall be treated for the purposes of entering it into the 311 computer system as if it did include such an address or specific location, except that the location shall be manually noted by the 311 representative in the notes section of any associated entry in the computer system. For the purposes of this subdivision, “311” shall mean that 311 citizen service center.

§ 2. This local law shall take effect 90 days after it shall have become law.

dss

LS 3916/2014

4/9/15