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File #: Res 1602-2012    Version: * Name: MTA to rate bus lines on the basis of a letter grading system of A to F.
Type: Resolution Status: Filed
Committee: Committee on Transportation
On agenda: 12/10/2012
Enactment date: Law number:
Title: Resolution calling upon the Metropolitan Transportation Authority (MTA) to rate bus lines on the basis of a letter grading system of A to F, utilizing criteria such as cleanliness, on-time arrival, and availability of seats.
Sponsors: Jessica S. Lappin, Margaret S. Chin, Mathieu Eugene, Letitia James, Peter A. Koo, James G. Van Bramer, Albert Vann, Jumaane D. Williams, Ruben Wills, Ydanis A. Rodriguez, Eric A. Ulrich
Council Member Sponsors: 11
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
12/31/2013*Jessica S. Lappin City Council Filed (End of Session)  Action details Meeting details Not available
12/10/2012*Jessica S. Lappin City Council Introduced by Council  Action details Meeting details Not available
12/10/2012*Jessica S. Lappin City Council Referred to Comm by Council  Action details Meeting details Not available
Res. No. 1602
 
 
Resolution calling upon the Metropolitan Transportation Authority (MTA) to rate bus lines on the basis of a letter grading system of A to F, utilizing criteria such as cleanliness, on-time arrival, and availability of seats.
 
 
By Council Members Lappin, Chin, Eugene, James, Koo, Van Bramer, Vann, Williams, Wills, Rodriguez and Ulrich   
 
Whereas, Currently the MTA does not rate individual bus lines on the basis of cleanliness, on-time performance, or availability of seats; and
      Whereas, The MTA utilizes the Passenger Environment Survey - Key Performance Indicator (PES-KPI) to rate individual subway lines; and
      Whereas, The PES-KPI is a composite index that measures customer experience on individual subway lines, that is published monthly by the MTA and includes the categories of Appearance, Equipment, and Information; and
Whereas, Each year the Straphangers Campaign and Transportation Alternatives awards the "Pokey" award to the slowest bus lines and the "Schleppie" award to the least reliable bus lines, in New York City based on a sample study; and
Whereas, The 2011 report found that New York City buses are the slowest in the United States and that the reliability of City buses decreased from 2010 due to an aging fleet and an increase in breakdowns; and
      Whereas, The findings in the Straphangers/TA report are reflected by MTA's own customer satisfaction surveys; and
      Whereas, According to the MTA's 2012 customer satisfaction survey, only 69 percent of bus riders are satisfied, in comparison to 78 percent of subway riders who are satisfied; and
      Whereas, Providing a clear rating system for bus lines operated by the MTA will increase awareness of the issues faced by many bus riders and could provide motivation to the MTA to improve bus services; now, therefore, be it
      Resolved, That the Council of the City of New York call upon the Metropolitan Transportation Authority (MTA) to rate bus lines on the basis of a letter grading system of A to F, utilizing criteria such as cleanliness, on-time arrival, and availability of seats.
LS# 3917
11/19/2012
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