File #: Int 0221-2022    Version: * Name: Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
Type: Introduction Status: Filed (End of Session)
Committee: Committee on Governmental Operations
On agenda: 4/28/2022
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property
Sponsors: Justin L. Brannan, Kalman Yeger , Althea V. Stevens, Nantasha M. Williams, Sandra Ung, Shaun Abreu, David M. Carr
Council Member Sponsors: 7
Summary: This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal.
Attachments: 1. Summary of Int. No. 221, 2. Int. No. 221, 3. April 28, 2022 - Stated Meeting Agenda, 4. Hearing Transcript - Stated Meeting 4-28-22, 5. Minutes of the Stated Meeting - April 28, 2022
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
12/31/2023*Justin L. Brannan City Council Filed (End of Session)  Action details Meeting details Not available
4/28/2022*Justin L. Brannan City Council Referred to Comm by Council  Action details Meeting details Not available
4/28/2022*Justin L. Brannan City Council Introduced by Council  Action details Meeting details Not available

Int. No. 221

 

By Council Members Brannan, Yeger, Stevens, Williams, Ung, Abreu and Carr

 

A Local Law to amend the administrative code of the city of New York, in relation to procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property

 

Be it enacted by the Council as follows:

Section 1. The administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:

§ 23-308 Repeated anonymous unfounded complaints. a. The 311 customer service center, upon receipt of any non-emergency anonymous complaint relating solely to a property classified as harassed, shall document such call but shall not refer such call to any agency.

b. For the purposes of this section:

1. a property shall be classified as “harassed”: (i) if it is a privately-owned property that, within a six month period, is the sole subject of three or more anonymous complaints made to the 311 customer service center and referred to an agency; and (ii) such agency is unable to substantiate the condition or circumstance complained of, despite reasonable efforts; or (iii) such agency substantiates such condition or circumstance, but the condition or circumstance is not a violation of any applicable law. Such classification shall last for three months from the date of the third such complaint; and

2. “anonymous complaint” means a complaint made to the 311 customer service center where the complaining individual does not give his or her name and address, whether or not such information is requested.

§ 2. This local law takes effect 180 days after it becomes law.

 

 

 

 

Session 12

CJM

LS #144

04/18/2022_12:55PM

 

Session 11

DSS

LS #598

Int. #188-2018