File #: Int 1051-2016    Version: * Name: Creation of a notification system for service requests and complaints.
Type: Introduction Status: Filed (End of Session)
Committee: Committee on Technology
On agenda: 1/19/2016
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to the creation of a notification system for service requests and complaints
Sponsors: Helen K. Rosenthal, Costa G. Constantinides
Council Member Sponsors: 2
Summary: The bill would require the Commissioner of the Department of Information Technology and Telecommunications to create a system whereby callers to the city’s 311 system would be able to opt into a service that would notify them, by email and text message, when the status of a request for service or complaint filed by the caller has changed.
Attachments: 1. Summary of Int. No. 1051, 2. January 19, 2016 - Stated Meeting Agenda with Links to Files
Date Ver.Prime SponsorAction ByActionResultAction DetailsMeeting DetailsMultimedia
12/31/2017*Helen K. Rosenthal City Council Filed (End of Session)  Action details Meeting details Not available
1/19/2016*Helen K. Rosenthal City Council Referred to Comm by Council  Action details Meeting details Not available
1/19/2016*Helen K. Rosenthal City Council Introduced by Council  Action details Meeting details Not available

Int. No. 1051

By Council Members Rosenthal and Constantinides

 

A Local Law to amend the administrative code of the city of New York, in relation to the creation of a notification system for service requests and complaints

 

Be it enacted by the Council as follows:

Section 1. Section 23-301 of the administrative code of the city of New York, as added by local law number 29 for the year 2011, is amended to read as follows:

§ 23-301 Tracking information provided. a. 311 customer service center call takers shall provide the caller with a unique identifier  for  such call  taker  at  the  beginning  of every call and a tracking number for every call that results in a request  for  service  or  complaint  being filed with a city agency.

b. Notification system. The commissioner shall implement a system to notify callers, by email and text message, when the status of a request for service or complaint filed by such caller has changed, and to allow callers to respond by text and email. Such notice shall include a complete description of the action taken, whether the service request or complaint has been resolved and if not, a description of the reason why it was not resolved and a contact number for further information. If the complaint or request for service includes an inspection, an email or text message shall be sent to the caller that details the date and time the inspection is to take place.

§ 2. This local law shall take effect 120 days from enactment, except that the commissioner shall take such steps as are necessary for its implementation, including the promulgation of rules, prior to such effective date.

LS# 5204/5205

JCH

12/30/15