New York City Council Header
Meeting Name: Committee on Technology Agenda status: Final
Meeting date/time: 1/17/2019 1:00 PM Minutes status: Final  
Meeting location: Council Chambers - City Hall
Jointly with the Committee on Governmental Operations
Published agenda: Agenda Agenda Published minutes: Minutes Minutes  
Meeting video:  
Attachments: CLICK ANY FILE # BELOW (in blue) TO ACCESS LEGISLATION AND ATTACHMENTS
File #Ver.Prime SponsorAgenda #Agenda NoteNameTypeSummaryActionResultAction DetailsMultimedia
            Roll call Not available
T2018-3215 *   Oversight - 311 Customer Experience and Operations.Oversight Hearing Held by Committee  Action details Not available
T2018-3215 *   Oversight - 311 Customer Experience and Operations.Oversight Filed, by Committee  Action details Not available
Int 0188-2018 *Steven Matteo  Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.IntroductionThis bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal.Hearing Held by Committee  Action details Not available
Int 0188-2018 *Steven Matteo  Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.IntroductionThis bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal.Laid Over by Committee  Action details Not available
Int 1328-2019 *Carlos Menchaca  Identification of languages spoken by callers to the 311 customer service center.IntroductionThis bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance.Hearing Held by Committee  Action details Not available
Int 1328-2019 *Carlos Menchaca  Identification of languages spoken by callers to the 311 customer service center.IntroductionThis bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance.Laid Over by Committee  Action details Not available
            Not available