District 12 - Council Member - Democrat ~ NYC Council 12th District Office of the Bronx, assist constituents in addressing various needs such as housing, immigration referrals, sanitation, and neighborhood safety complaints, among other quality of life issues. The office is staffed by a group of well-seasoned professionals, who work with each constituent on an individual basis to find solutions to their problems. We welcome constituents to file complaints in person, Monday Through Friday no appointment needed. Assistance with immigration problem has to be by appointment. To file a case by telephone, or to make an appointment, and/or obtain further information about the services offered by our office, please call (718) 684-5509. Hours: Monday-Friday: 10:00 am - 6:00 pm, 940 East Gun Hill Road, Bronx, NY 10469.