New York City Council Header
File #: Int 0092-2014    Version: * Name: Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
Type: Introduction Status: Filed (End of Session)
Committee: Committee on Governmental Operations
On agenda: 2/26/2014
Enactment date: Law number:
Title: A Local Law to amend the administrative code of the city of New York, in relation to procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
Sponsors: Steven Matteo, Eric A. Ulrich, Vincent J. Gentile, Rosie Mendez, Paul A. Vallone
Council Member Sponsors: 5

Int. No. 92

 

By Council Members Matteo, Ulrich, Gentile, Mendez and Vallone

 

A Local Law to amend the administrative code of the city of New York, in relation to procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.

 

Be it enacted by the Council as follows:

Section 1. The administrative code of the city of New York is amended by adding a new section 23-303 to read as follows:

§23-303. Repeated Anonymous Unfounded Complaints.

The 311 customer service center, upon receipt of any non-emergency anonymous complaint relating solely to a property classified as harassed, shall document such call but shall not refer such call to any agency.

For the purposes of this section:

a. a property shall be classified as “harassed”: (i) if it is a privately-owned property that, within a six month period, is the sole subject of three or more anonymous complaints made to the 311 customer service center and referred to an agency; and (ii) such agency is unable to substantiate the condition or circumstance complained of, despite reasonable efforts; or (iii) such agency substantiates such condition or circumstance, but the condition or circumstance is not a violation of any applicable law. Such classification shall last for three months from the date of the third such complaint; and

b. “anonymous complaint” means a complaint made to the 311 customer service center where the complaining individual does not give his or her name and address, whether or not such information is requested.

§2. This local law shall take effect 180 days after its enactment.

 

dss

LS 152/2014

2/7/14